You can easily place an order directly through our website. Simply browse our collections, select the pieces you love, choose your preferred options, and proceed to checkout. Once your order is confirmed, you’ll receive a confirmation email with all the details.
Do You Offer Customization For Furniture Pieces?
Yes! Many of our furniture pieces can be customized to suit your style and space. You can select finishes, fabrics, and dimensions where available. Contact our support team for special requests.
What Materials Are Used In Your Furniture?
We use high-quality, durable materials including solid wood, premium fabrics, metal, and eco-friendly composites. Each piece is crafted for long-lasting comfort and style.
Can I See The Furniture In A Showroom Before Purchasing?
Currently, we offer a curated showroom experience by appointment in select locations. Please contact us to schedule a visit and see our pieces in person.
What Are The Available Payment Methods?
We accept all major credit and debit cards, PayPal, and other secure online payment options. All transactions are encrypted for your safety.
How Long Does It Take To Process An Order?
Order processing typically takes 3–7 business days. Custom or larger orders may take longer, and you’ll be notified with estimated delivery times at checkout.
Can I Change Or Cancel My Order After Placing It?
Orders can be modified or canceled within 24 hours of placement. Please contact our support team as soon as possible to make any changes.
Do You Provide Discounts For Bulk Orders?
Yes! We offer special pricing for bulk or corporate orders. Contact us with your requirements, and we’ll provide a tailored quote.
What Is The Warranty Policy For Your Furniture?
All our furniture comes with a standard 1–2 year warranty against manufacturing defects. Warranty coverage may vary by product, so please check the individual product page or contact support for details.
How Much Do You Charge For Delivery?
Delivery charges vary depending on your location and the size of your order. During checkout, you’ll see the exact shipping fee before confirming your purchase. We strive to keep delivery affordable and transparent.
Do You Offer International Shipping?
Yes! We ship our furniture internationally. Shipping costs and delivery times will vary based on destination. Please contact our support team for details about international shipping options.
How Long Does Delivery Take?
Standard delivery typically takes 5–10 business days, depending on your location. Custom or bulk orders may take longer, and estimated delivery times will be provided at checkout.
Can I Track My Order?
Absolutely! Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress until it arrives at your doorstep.
Do You Offer Assembly Services Upon Delivery?
Yes, we provide optional assembly services for select furniture items. You can choose this option during checkout, and our team will assemble your furniture for a seamless experience.
What Is Your Return Policy?
We accept returns within 14 days of delivery for unused and undamaged items. Please ensure the product is in its original packaging. Custom or personalized items may not be eligible for return.
How Can I Initiate A Return Or Exchange?
To start a return or exchange, contact our customer support team with your order number and details. We will guide you through the process and provide instructions for returning your item.
Do I Have To Pay For Return Shipping?
Return shipping fees may apply depending on the reason for the return. If the item is defective or damaged, we cover the return shipping cost. Otherwise, the customer is responsible for shipping fees.
Can I Exchange An Item For A Different Model Or Size?
Yes! Exchanges are possible for items of the same value, subject to availability. Contact our support team to arrange an exchange, and we’ll assist you throughout the process.
Do You Provide Maintenance Or Care Tips For The Furniture?
Yes! We provide detailed care instructions with each product to help your furniture stay beautiful and durable. Our guides include tips on cleaning, handling, and maintaining different materials to extend the life of your pieces.
Can I Order Replacement Parts For My Furniture?
Absolutely. Replacement parts are available for many of our furniture items. Contact our support team with your order details, and we’ll assist you in getting the parts you need.
Do You Offer Repair Services For Furniture?
Yes, we provide repair services for select items. If your furniture needs repair, reach out to our customer support team to discuss options and scheduling.
How Can I Contact Customer Support For Issues?
Our customer support team is available 24/7 via email at help@fpfx.pro or through the contact form on our website. We’re here to help with any questions or concerns regarding your furniture.
What Should I Do If I Receive The Wrong Item?
If you receive the wrong item, contact us immediately with your order number and a description of the issue. We will arrange a replacement or resolve the issue as quickly as possible.
Do You Provide Cleaning Instructions For Different Materials?
Yes! Each furniture piece comes with material-specific cleaning and care instructions to ensure longevity. We provide tips for wood, fabric, metal, and other finishes.
Can I Purchase An Extended Warranty For My Furniture?
Yes, extended warranties are available for select products. Contact our support team for details on coverage options and pricing.
How Do I Assemble The Furniture If It Comes Flat-Packed?
Flat-packed furniture comes with step-by-step instructions for easy assembly. Most items can be assembled with basic tools, and some include QR codes linking to assembly videos for added guidance.
Is There A Manual Or Guide For Assembly?
Yes, every flat-packed product includes a detailed manual. Additionally, our online resources provide downloadable guides and video tutorials to make assembly simple and hassle-free.
